| Purchasing and Upgrades |
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As an owner of TwistedBrush can I use TwistedBrush Pro Studio?
Yes, all TwistedBrush owners may download and use TwistedBrush Pro Studio. It's the new name for TwistedBrush. Your existing TwistedBrush license will continue to be valid for TwistedBrush Pro Studio.
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How much does TwistedBrush cost?
Visit the Pixarra Online Store to see the current prices.
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How do I purchase TwistedBrush?
Visit the Pixarra Online Store and select a product.
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Can you explain the different licenses that are available or were previously available?
- Perpetual with free upgrades for current major version: The software will never expire. Free updates are available for the current major version (15.x) for example. Upgrades to the next major version will be available for a fee. This is the standard way most consumer software is sold.
- Perpetual with free upgrades for the life of the product: This license is no longer available for purchase. Existing customers of this license will, of course, still get free upgrades. The software will never expire.
- 6 Month license: This license is no longer available for purchase. Software will be usable for 6 months, during which time updates are free. After 6 months, a new license must be purchased to continue to use the software.
- 1 Year license: This license is no longer available for purchase. Software will be usable for 1 year, during which time updates are free. After 1 year, a new license must be purchased to continue to use this software.
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After I purchase TwistedBrush, what happens next?
You will receive a license key at your supplied email address, usually within minutes of purchasing the product. When you get your license key, use it to fully activate your TwistedBrush software. This can be TwistedBrush software that you have already installed as a trial or you can download and install the latest version.
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I have my license key. Where do I download my TwistedBrush software?
You can download the latest version of the product that you purchased from the Pixarra website at:
http://www.pixarra.com/download.html
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When I purchase a 6-month or a 1-year license, does the alloted time for the license start when I purchase TwistedBrush or when I install the software?
For timed licenses, the allotment time starts when the TwistedBrush software is purchased.
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Is there an upgrade path from TwistedBrush Essentials to TwistedBrush?
Currently there is no upgrade path from TwistedBrush Essentials to TwistedBrush. |
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Is there an upgrade path from a 6-month or 1-year license to the perpetual license?
Currently, there is no upgrade path from the 6-month and 1-year license to the perpetual license. |
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How much does it cost to upgrade to a new version?
Upgrading to the latest release is always free--as long as you have a valid Perpetual license. For other licenses. . . please see the Pixarra Online Store for specials and discounts. |
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How do I purchase TwistedBrush as a gift for someone else?
To purchase TwistedBrush as a gift for someone else, go through the standard order process. After you receive your purchase confirmation, email Pixarra support via email at:
support@pixarra.com
In this email, indicate that a recent purchase is intended to be a gift and include the recipient's full name. A license key in his or her name will be returned to you via email. At that point, you can present the license key as a gift in any way you like. You may wish, for example, to include the license number and the link to download the new software in a traditional greeting card or in an email.
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Can I just send you my credit card information in email?
No. Please use the order page at the Pixarra Online Store. From there, once you select the product you wish to purchase, you will find numerous purchase options. These are all handled by the payment processing center, Plimus. |
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What payment options are available?
These payment options are available: secure online credit card, phone-in credit card, fax, mailed money order, mailed check, wire transfer, purchase order, or PayPal.
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Will I be notified when my timed license is going to expire?
Currently, the notification is only via the TwistedBrush application itself. |
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How do I know how much time I have remaining on my license?
The TwistedBrush splash screen and the "About" box report the number of days that remain on your license.
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Can I combine the time of two licenses together?
No. Only the most recent license key entered will be used. |
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Why doesn't Pixarra use the pricing model where users just pay for upgrades?
Since December 2007, TwistedBrush sells in the more accepted model or purchase with a charge for upgrades to the next major version number. |
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Can I have a CD mailed to me for my purchase?
We don't offer this option because our frequent updates would likely make the CD version out of date before it reaches you. We're vigilant about keeping the download size of the application small. Currently, the full download of TwistedBrush is about 12mb. TwistedBrush Essentials is even smaller. |
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| TwistedBrush Help and Features |
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What's the difference between TwistedBrush, TwistedBrush Essentials, and TwistedBrush Free Edition?
Go to the Edition Feature Comparison to see a matrix of what's included in each edition of TwistedBrush.
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Does TwistedBrush support a specific feature?
There are numerous ways to find the answer to this question. Visit the Edition Feature Comparison to see if the feature is listed there, use the search feature in the User Guide to see what turns up, look at the menu of topics in the User Guide or use the search feature in the forum to see what turns up. |
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Is there a free trial of TwistedBrush?
Yes, a TwistedBrush Pro Studio has a free, fully featured 15-day trial. |
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How do I use a specific feature?
Use the TwistedBrush User Guide in this online manual and the Pixarra forum to learn how a specific feature is used. Visit the Pixarra forum at:
http://pixarra.invisionzone.com/ |
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I couldn't find information in your forum or User Guide about how to do something. Where should I go for help?
Posting a new topic in the forum often leads to the best and fastest response to your question. If you are wondering about something, chances are good that other people are wondering the same thing. You are doing them a service to ask and you all benefit from the helpful answers you'll get. |
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How do I suggest a new feature or a feature enhancement to TwistedBrush?
The best place to suggest a feature is in the Feature Request section of the forum. |
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Is there a Mac version of TwistedBrush?
Right now, TwistedBrush is a Windows-only product. It is possible to run Windows programs on more recent Macs by using bootcamp.
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Are drawing tablets supported in TwistedBrush?
Yes. Tablets that conform to the Wintab tablet specification are supported in TwistedBrush. This means that most drawing tablets are supported. |
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What new features are coming up in a future release?
We usually don't announce features ahead of time. However, if a feature or fix is completed and just not released yet, it will likely appear in the Online Release Notes. |
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Are tutorials for videos available?
Yes. They can be found in the Videos page of the User Guide. |
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There used to be video tutorials for a much older version of TwistedBrush. Are those still available?
Yes. They can be found here. |
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| TwistedBrush Uses |
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Is it possible to convert a photo into a painting or sketch with TwistedBrush?
Yes, there are a number of options available to enhance photos and turn them into paintings or sketches.
- Using image filters from the Filters > Artistic menu. For charcoals, oils etc. This is a single click result.
- There are 100's of cloning brushes which give a wider variety of results then the first option but requires more effort but artist skill isn't required.
- Combining, filters and brushes from the Process - Photo Retouch and Process - Special Effects ArtSets you can get a wide variety of artistic results.
- Additional brushes, tools and filters through-out TwistedBrush can achieve great results for example the Blending brushes, Texturize Bump Filter for apply a canvas texture or Bristle brushes for adding a brush strokes textures.
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| Problems and Issues |
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I've run into a problem with the TwistedBrush software. Where should I report the problem?
The best place to report a problem with your TwistedBrush software is in the Problem Report section of the forum. |
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When I report a problem with TwistedBrush, what information should I include?
The more information that you include about how the problem occurred is very helpful. Describing the exact steps you took to get the problem to occur helps a great deal. In your report, please state the version of Windows that are you using. The version of TwistedBrush and the edition of TwistedBrush (TwistedBrush or TwistedBrush Essentials) that you are using should also be listed. If it seems appropriate, include a screen shot of the problem. If it's a crash, post the log.txt file that is found in the TwistedBrush directory.
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I was using TwistedBrush just fine for a while, but then things starting moving slowly. What's happening?
It is possible that your PC is running low on memory. This can happen if you are using a lot of layers and working on large-sized pages. |
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I seem to be running low on memory when running TwistedBrush. Is there anything I can do to improve this situation?
Yes. There are a number of things that can be done to improve this situation in the short-term. There are ways to try to keep it from happening in the future, too. For short-term improvement:
- Close other applications that are open and not being used.
- Merge layers that are no longer needed to be separate.
- Clear the undo information from the menu if you don't need to undo any current steps through the menu Control > Clear Stored Undo Steps.
- Move to a new page and return to your current page.
- Use a smaller brush size.
- Exit from TwistedBrush and start it back up if you are still having problems.
If you continually run low on memory while using TwistedBrush, you can:
- Purchase more memory for your computer.
- Work on smaller page sizes in TwistedBrush.
- Set the Max Undo Levels to a smaller number through the menu Edit > Preferences.
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My drawing cursor doesn't match up with paint strokes when I'm using my drawing tablet. Is there a way to adjust this?
Yes. Make sure that your pointing device is set up for absolute position. This position is sometimes called Pen mode. Either way, you should be able to access this setting in the Control Panel application that was installed with your tablet. You can also turn on Tablet Compatability Mode in TwistedBrush. This can be found in the Preferences dialog. Access the Preferences dialog from the menu Edit > Preferences. |
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Installation and Upgrades
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Can I install TwistedBrush on a second computer?
Your TwistedBrush license key lets you install the program on one or two computers, as long as the program runs on only one of these computers at a time by the purchaser of the software. |
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Can I install both TwistedBrush Essentials and TwistedBrush on the same computer?
Yes. These two editions of TwistedBrush are completely independent and install by default into different locations. They use different licenses. |
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How do I uninstall TwistedBrush?
Use the standard Windows uninstall procedure. From Windows Control Panel, select Add or Remove Programs. There, select TwistedBrush. |
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If I uninstall TwistedBrush what happens to my artwork?
If you uninstall TwistedBrush, your artwork remains on your computer. All artwork that you create in TwistedBrush is stored in folders under the main TwistedBrush folder. These folders are labeled Book1, Book2, Book3 et cetera and correspond to the books within TwistedBrush. Files for each page are stored within these folders, including the .TBR file, which is the TwistedBrush specific-image format. A BMP file for each page is also included, so you have a file version that can be loaded into virtually any other Windows art program. |
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Do I have to install every update that is released?
No. You may skip any number of updates if you wish and install an update only when you are ready. Each release includes the latest additions and fixes from all previous updates. |
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How do I know if a new release is available?
New release announcements are sent by email to all Pixarra forum members. In addition, a topic is posted in the Company News section of the Pixarra forum. The download page on the Pixarra website shows the latest version. |
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Where do I download the updates?
The latest version of TwistedBrush can always be downloaded from the Pixarra download page at http://www.pixarra.com/download.html |
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After a new release of TwistedBrush, can I use it as a trial again?
The trial-expired indication is not reset on new releases of TwistedBrush. From time to time, the extended trial key will be changed to give those who have already evaluated the software another opportunity to evaluate it. When the extended trial key is updated, an email is sent to all forum members.
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How often are updates released?
At the time of this writing, updates are released about every 2 or 3 weeks. |
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I understand there is an extended trial available for an extra 30 days. How do I get this extended trial?
This is correct. In the Members Only forum section, an extended trial key is available to TwistedBrush and TwistedBrush Essentials. They are different for each edition of TwistedBrush, so make sure you use the trial key that matches the edition of TwistedBrush that you wish to extend the trial on. You must be a forum member to gain access to the Members Only section of the forum. |
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| License Key |
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What is a license key?
The license key is a special key generated at the time of purchase. It is tied to your name, is used to fully activate TwistedBrush, and allows continued usage of the software. |
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Where do I get my license key?
Normally, you will receive your license key by email within minutes of your purchase. Make sure you use a correct email address when you place your order. |
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What does a license key look like?
This nonfunctional sample shows what a license key looks like: Your Name
3A56-8B1F-B210-D233-981B-575B-44DE-80CA-1C11-F283
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That's a long license key. How do I enter that?
Highlight (select) the license key right in your email. Then, to insert it in the key-entry dialog in your TwistedBrush program, use the Windows copy-and-paste functionality--Ctrl+c to copy and Ctrl+v to paste. Make sure you enter your first and last name exactly as they were listed in your purchase order. They must match for the license key to work.
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Where do I enter the license key?
When you start a trial mode of TwistedBrush, you will be presented with a dailog box that has an option to Enter Key. If you are currently running TwistedBrush, you can enter the license key from the menu File > Enter License. |
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What's the difference between a license key, activation code, serial number, and registration key?
There is no difference. They all are the same thing. |
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My license key didn't work. Now what?
Make sure you have installed the edition of TwistedBrush that you purchased. If you purchased TwistedBrush Essentials, for example, the license key will only work in TwistedBrush Essentials and not in TwistedBrush. Also, make sure the name that's entered exactly matches the name used during purchase. Use the Windows copy-and paste functionality to insert the key into the entry field to reduce the chance of errors. Finally also make sure you have downloaded and installed the latest version of TwistedBrush. |
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Can I continue to use TwistedBrush after my 6-month or 1-year license expires?
After your license expires, you will not be able to run TwistedBrush until the license is renewed. |
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After my license expires, how do I get to my artwork if I don't renew my license?
All artwork that you create in TwistedBrush is stored in folders under the main TwistedBrush folder. These folders are labeled Book1, Book2, Book3 et cetera and correspond to the books within TwistedBrush. Files for each page are stored within these folders, including the .TBR file, which is the TwistedBrush specific-image format. A BMP file for each page is also included, so you have a file version that can be loaded into virtually any other Windows'art program.
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My computer crashed and I have to install Windows and all of my software. I don't have my license key anymore. Now what?
It is always best to keep a backup or printed copy of your license key in case you have to re-enter it. If you can't locate it, you can email support@pixarra.com and we will do a search for it. In the email that you send us, please include your name, email address it was purchased under, and approximately when it was purchased. |
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| Forum and Gallery |
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Where is the TwistedBrush forum?
The forum is located at http://pixarra.invisionzone.com
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Do I have to purchase TwistedBrush to register and be active in the forum?
No. Everyone is welcome and encouraged to visit and join the forum.
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Where is the gallery?
The gallery is part of the forum and can be accessed from the Gallery link near the top of the forum pages. Here is the direct link to the gallery: http://pixarra.invisionzone.com/index.php?act=module&module=gallery
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How do I register for the forum?
When you visit the forum, there is a link near the top called Register. Once you click on it, you will be guided in how to complete your registration. |
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Why can't I post in the forum or gallery?
Normally, this will be because you are not registered in the forum or you aren't currently logged in. Posting in any form in the forum and gallery requires that you be logged in. |
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When tried to upload my painting into the gallery, I got an error. Why?
This could be happening for a few reasons. First, make sure you are logged in. Then, make sure you are trying to upload with a JPEG or PNG file type. Make sure the size of the image is less than 1mb. |
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Where do I post a TwistedBrush Art Competition entry?
There is a category in the gallery called TwistedBrush Competition entries. Post your entry within that category. |
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Are there special rules for the TwistedBrush art competitions?
Each month, the rules correspond to the current competition. These rules are always posted in the Open Art Competition section of the forum. Be sure to review and follow them before entering a competition. |
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How do I create a personal album in the gallery?
New personal albums are no longer allowed in the gallery. Please post your paintings in one of the existing categories. |
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Is there a way to hide the Human Form or Pinup albums within the gallery?
If you do not wish to see these categories of the gallery, please email support@pixarra indicating that you would like to have the Pinup and Human Form categories hidden to just the Pinup category. Please include your forum name in your email. |
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I don't remember my password for the forum. How do I login now?
Follow this link: http://pixarra.invisionzone.com/index.php?act=Reg&CODE=10 |
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How do I unsubscribe from the forum?
Visit your email preferences: (http://pixarra.invisionzone.com/index.php?act=UserCP&CODE=02)
There, make sure that the box for 'Send me any updates sent by the board administrator' is unchecked and submit the form.
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| Compatibility |
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Is TwistedBrush compatible with Windows Vista?
Yes. If you encounter an issue starting TwistedBrush, make sure your have administrator rights on your computer. |
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I'm getting a DEP (Data Execution Protection) error when I run TwistedBrush on Windows Vista, how do I correct this?
Set DEP to only manage Windows services and internal programs. |
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What is the optimal way to setup Windows Vista Tablet Edition for use with TwistedBrush?
For details please visit the forum topic here. |
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Where are my images (pages and books) stored on Vista?
TwistedBrush creates folders named Book1, Book2, etc under the TwistedBrush folder. On Vista these are stored elsewhere by the operating sytsems and tagged as Compatiblity files. Here's a link with further information on seeing this files:
http://www.pcmag.com/article2/0,1759,2124519,00.asp
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Will TwistedBrush run properly on an UMPC (Ultra Mobile PC)?
TwistedBrush Essentials and TwistedBrush Free Edition are designed to work on ultra-mobile PCs. |
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How do I get TwistedBrush to work with Windows XP Tablet Edition?
For details, please visit the forum topic here. |
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User Guide
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Do I have to register to view the User Guide?
No. You only need to register if you wish to edit the User Guide.
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Are there guidelines for editing the User Guide?
Yes. See the Document Editors' Guide for details. |
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Artwork
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Do I have full owership of images that I create in TwistedBrush?
Yes. The images you create in TwistedBrush are owned by you. |
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Where can I share my artwork online?
Here's a forum topic with a good selection of online sites where you can post your TwistedBrush creations.
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| Reviews and Links |
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Can I include a link to the Pixarra home page or the forum?
Yes. Please do!
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Can I include the box shot or banner for TwistedBrush on my website?
Yes. Here's a forum topic that has attached a number of images that may be be used on your website. This topic doesn't currently have the latest TwistedBrush box shot, but the latest box shot can be captured from the Pixarra webpage and used.
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Are there reviews of TwistedBrush that I can read?
Links to some reviews are on the Reviews page of the Pixarra website. |
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Are there user reviews of TwistedBrush that I can read?
The largest source of user reviews of TwistedBrush can be found on download.com. Use these links to the items pages within download.com:
download.com link for TwistedBrush.
download.com link for TwistedBrush Essentials
download.com link for TwistedBrush Free Edition
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I want to post a review of TwistedBrush. Where are some places I can post this?
Download.com is a reasonable location to post user reviews of TwistedBrush. Use these links to the items pages within download.com: download.com link for TwistedBrush.
download.com link for TwistedBrush Essentials
download.com link for TwistedBrush Free Edition
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